Frequently Asked Questions
Everything you need to know about shopping with Braun Büffel Malaysia.
Does Braun Büffel offer international shipping from Malaysia?
Currently, our online store specifically caters to domestic orders within Malaysia. For international inquiries, please contact our customer service team for assistance.
What is the warranty period for leather goods?
All Braun Büffel leather products come with a 1-year limited warranty from the date of purchase, covering manufacturing defects in materials and workmanship.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier service website to monitor your delivery.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt for items in original, unused condition with all tags and packaging intact. Sale items are generally excluded from this policy.
How should I care for my Braun Büffel leather products?
To maintain the quality of your leather, avoid direct exposure to sunlight and moisture. We recommend using a specialized leather conditioner and storing items in the provided dust bag when not in use.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard), online banking via FPX, and various e-wallets including GrabPay and Boost for a seamless checkout experience.